Review Time
I moved into Berlin LifeX Martin less than 7 days ago, and the experience has been disastrous from the start. Upon arrival, my "cleaned" room contained trash, cigarette packs under the bed, broken furniture, and the entire apartment was filthy with stains and dirt. To make matters worse, yesterday the apartment suffered catastrophic sewage flooding with water backing up in all drains. LifeX staff arrived on-site but claimed they could not pay the emergency plumber due to "internal ownership issues" and forced me to pay the €953.18 invoice out of my own pocket. I had to borrow money to cover this and am now left with only €40 to survive the month, after spending the night cleaning sewage off the floors alone. This is a severe health hazard and financial negligence, I require my refund and compensation for all this immediately.
I moved into Berlin LifeX Martin less than 7 days ago, and the experience has been disastrous from the start. Upon arrival, my "cleaned" room contained trash, cigarette packs under the bed, broken furniture, and the entire apartment was filthy with stains and dirt. To make matters worse, yesterday the apartment suffered catastrophic sewage flooding with water backing up in all drains. LifeX staff arrived on-site but claimed they could not pay the emergency plumber due to "internal ownership issues" and forced me to pay the €953.18 invoice out of my own pocket. I had to borrow money to cover this and am now left with only €40 to survive the month, after spending the night cleaning sewage off the floors alone. This is a severe health hazard and financial negligence, I require my refund and compensation for all this immediately.
I had some issues with communication but it was a really nice way to move to Munich. The support is super helpful. I would recommend, I made so many friends in Lifex. I would definitely recommend for at least the first 6 months of your stay in a new city. I stayed for much longer. It was difficult to leave but ultimately the price was too much.
LifeX: Overpriced, Overpromised, UnderdeliveredI moved into the LifeX Oslo residence in August 2025, planning to stay for a full year. I was drawn in by what seemed like a clear and appealing offer: premium services, well-maintained shared spaces, and a hassle-free co-living experience.Unfortunately, the reality turned out to be radically different. The huge gap between what’s advertised and what’s actually provided pushed me to end my lease early and leave on November 30.⸻1. A promised service that never existed: shared kitchen out of orderOne of the main reasons I chose this flat over others — and a key element of the LifeX experience — was the shared kitchen. It was meant to be a central place to cook, meet people, and enjoy communal living.But the induction stove has been completely broken for over a year, and still hasn’t been repaired.The error code (E9) was first reported in autumn 2022, and yet, even today, the same service ticket remains open.When I reported the issue myself in September 2025, I was told repairs were “in progress.”But after asking other tenants and checking LifeX’s own internal threads, I discovered this was blatantly untrue. No progress had been made. No timeline. No compensation.This deception — not just the absence of repair, but the failure to inform tenants or take action — is simply unacceptable.⸻2. Marketing promises not honoredLifeX presents itself as a “housing-as-a-service” company, offering responsive support, premium appliances, and proactive property management.But here’s what actually happened: • I paid full rent despite being unable to use the main advertised common area. • No alternative solution was provided. • No transparency on the problem or delay. • No gesture of goodwill. • And above all, no accountability.In short, I signed a lease based on features and services that were never delivered.⸻3. Misleading notice policy that penalizes tenantsWhen I requested to end my lease on November 30, LifeX informed me that I’d still be charged until December 31, citing a “1-month notice.”However, this notice period does not work as a rolling 30 days. Instead, it’s always rounded up to the last day of the following month, no matter when you submit your request.The result? An artificial extension of rent, even when you’re leaving because of service failure.This is a predatory policy, especially when the company is clearly at fault for not meeting its contractual obligations.⸻4. Broken communication: no support, no accountabilityWhenever I tried to reach out to support: • My in-app tickets were ignored or left unresolved. • My emails went unanswered. • Even when contacting someone competent and kind like Olivia, she admitted she had no power to act and just referred me back to the app — a loop of inefficiency.So, there is no proper escalation channel, no functioning support team, and no willingness to own up to their mistakes.⸻Final thoughts: avoid LifeX at all costsLifeX sells a compelling vision — turnkey co-living with top-notch service.But in reality, you sign a lease full of promises that are never delivered, and you’re left paying the price for their failures.At these rent levels, this is unacceptable.And I can only imagine what kind of battle it will take to get my security deposit back.
The amazing LifeX, above all of my expectations, everything which was promised was delived!! The service, communication, modern system, teamwork, registration, cleaning, moving in, welcome dinner, community living, safety to mention the few ones was super incredible and dealing with super kind, friendly team of proffesional LifeX management. I am very happy and very satisfied with LifeX and I truly and highly recommend LifeX.
Living at Life X Apartments was a constant battle with an unprofessional and dismissive service team, particularly Corrine in CPH. Instead of fixing problems, they gaslit residents and acted like basic maintenance requests were personal attacks. There’s zero accountability and very slow to fix issuesTo make matters worse, our deposit is long overdue with no clear explanation, just delays and evasive responses. This place is all branding and no substance. Avoid it if you value respectful treatment and financial transparency.
House mates are great. Apartment is really nice. Love the vibe. But when something needs to be replaced or fixed, if it costs money, it is a battle. Our TV barely works, and I have complained about it for over a month. It started with just randomly turning off. Which is not something you can photograph and send to the help desk, which they insist on. They sent someone to look at the tv and found nothing wrong. Well, no kidding! It turns off randomly. Now it is so bad that we flip a coin to bet on whether it will work at all. When asked for the third time when they will fix/replace the tv, the response was “we have contacted other members of your household and they report no issue, so we will not be replacing the tv at this time.” Which was a bold faced lie. Nobody was contacted. In fact one housemate wrote them about the issue, and 3 days later (when they said they had contacted my housemates) they still hadn’t responded. This isn’t the first issue we have had either. It’s a long list. They don’t replace dish towels. Forks. Pans that have eroded the non-stick coating. The list goes on. You have to fight for every little thing. For the money that we are paying to live here (full service package), one would think that we wouldn’t have to chase LifeX down for basic reasonable requests. And when the items do get replaced, 8/10 times it’s because we take our free time to go and shop for them ourselves, and then have to wait a month for reimbursement, even though I was promised rapid reimbursement. Because they either forget, or never get back to us. It’s constant, and it’s really unprofessional. I actually wrote to both owners separately last year, detailing our complaints and concerns. I never heard back from either one of them (to the shock of nobody in this apartment).
DEPOSIT REFUND ISSUES.The house was great. Housemates not so much, but then again, share living, it's somewhat part of the deal.However, I'm struggling to hear back about the deposit. I moved out on January 8th, completed the inspection, and everything was in order. My contract was set to end in January 2025. It's now March, still haven't heard anything, and no replies to the emails.In their web-page they give the following exemple: "if your contract ends on June 30th, you will receive the credit note by July 15th."Definitely doesn't work as advertised.
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