House mates are great. Apartment is really nice. Love the vibe. But when something needs to be replaced or fixed, if it costs money, it is a battle. Our TV barely works, and I have complained about it for over a month. It started with just randomly turning off. Which is not something you can photograph and send to the help desk, which they insist on. They sent someone to look at the tv and found nothing wrong. Well, no kidding! It turns off randomly. Now it is so bad that we flip a coin to bet on whether it will work at all. When asked for the third time when they will fix/replace the tv, the response was “we have contacted other members of your household and they report no issue, so we will not be replacing the tv at this time.” Which was a bold faced lie. Nobody was contacted. In fact one housemate wrote them about the issue, and 3 days later (when they said they had contacted my housemates) they still hadn’t responded. This isn’t the first issue we have had either. It’s a long list. They don’t replace dish towels. Forks. Pans that have eroded the non-stick coating. The list goes on. You have to fight for every little thing. For the money that we are paying to live here (full service package), one would think that we wouldn’t have to chase LifeX down for basic reasonable requests. And when the items do get replaced, 8/10 times it’s because we take our free time to go and shop for them ourselves, and then have to wait a month for reimbursement, even though I was promised rapid reimbursement. Because they either forget, or never get back to us. It’s constant, and it’s really unprofessional. I actually wrote to both owners separately last year, detailing our complaints and concerns. I never heard back from either one of them (to the shock of nobody in this apartment).
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LifeX enables you to live in a beautiful, fully furnished and serviced coliving apartment together with awesome people.
We offer prime locations in key European cities like Copenhagen, Aarhus, Berlin, Paris, Munich, Hamburg, Norway and more.
