Drs were great, but billing and customer service are basically non-existent.
Last year, I had my FSA send checks for two payments. Those checks were cashed by MIDI and never applied to my account. After contacting billing, I had copies of the checks provided by my FSA and uploaded them to the discussion with Ana from billing. Nothing was done. I followed up again a few months later, and no one replied. I made a new message request, and was told a "specialist" would get back to me in 2-3 business days. 11 Days later, still nothing. I replied to the thread asking for a follow up - nothing. I have now called the office number provided on the site, and am hoping that someone will call me back, but I'm not holding my breath.
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The leading virtual care clinic for women in midlife.
Created by the best minds in medicine. Delivered by expert clinicians. Covered by insurance.
