The service took my subscription payment but failed to provide the promised services and is refusing to issue a refund. It took the provider 10 days to deny my refill request, which was rejected the day after it was supposed to be delivered. During my initial visit, the provider did not inform me that my weight needed to be updated for refill requests, and after finally updating it, the refills are still not approved. I contacted customer support four times about this issue, but was disconnected three times and received no helpful responses online. The service is unwilling to refund my subscription, leaving me without my prescription on time.
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