This was my initial experience with the service, which began on January 7th. I conducted extensive research and consulted various reviews, and the feedback was mostly positive. Consequently, I decided to purchase a 6-month membership and met with the provider, feeling satisfied at that point. My order was placed, and I received a package on January 9th, starting the process. Upon receiving the product, it appeared to be a small quantity, but I assumed it was a 4-week supply. I followed the dosage instructions and felt great initially. However, by week 2, I realized there wasn't enough for my second dose. I had to take a partial dose due to the insufficient amount provided. The vial was nearly empty, containing only 23 units instead of the expected 52. I contacted my provider through the refill form, but they denied my request and questioned my understanding of the dosage instructions, sending me the guidelines again. I reiterated my issue about the inadequate supply. They advised me to contact customer service. After explaining everything to them, I sent a picture of the empty vial as requested. They acknowledged receipt and promised to resolve the issue. On January 17th, I was asked to upload additional photos. By Monday, I still hadn’t heard back, so I inquired again. On Tuesday, I received a message claiming that the pharmacy uses automated equipment for accuracy, implying I was lying about the quantity received. I called again and was instructed to send yet another photo of the empty vial. I followed up multiple times throughout the week, but with no resolution in sight. It was now January 23rd, and despite having paid nearly $700 promptly, I had received no service or product as promised. The lack of action from customer service has been incredibly frustrating. I've requested to speak with a manager multiple times, only to be told they were too busy. It's disheartening, and I waited a week before posting this review. As of 6 PM on January 23rd, I’ve sent two requests for updates with no responses. Buyer beware; I can provide evidence of all my requests if needed.
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