joinmochi.com

4.4
4.4 Based on 3.2K reviews

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Trinity Cigrand
The company charged me for orders I never placed and never received. Eventually, I was refunded, but

The company charged me for orders I never placed and never received. Eventually, I was refunded, but it took some time. In addition, I had received an extra month of membership for free as part of a promotion when signing up. I had planned to cancel my membership after my free month was up. Instead, I was charged for membership renewal before my free month, and when I told them my situation, they did not refund me the full amount because they said I had already used part of the month (but this was supposed to be free). I reached out several times requesting a full refund, and it would take weeks for them to respond, and when they did, they would request information I already provided and tell me they'd get back to me. They never did, and I have yet to get my money back. I do not recommend working with this company.

1
Date of experience: Feb 04, 2026

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