Started with Prime Health for my weight loss journey summer of 2025. All good in the beginning, then 3/4 of the way through I got sent the wrong prescription (semiglutide and not tirzepitide). Came pkged the same way, no reason not to trust it, so took it as prescribed and 2-3 weeks into it figured out something was wrong (late October). b/c I gained weight and had different side effects. Checked the vial and discovered I'd been sent the wrong prescription (semiglutide). Called their contact number and had to leave a msg b/c no one answered. Waited. Got my next vial (correct), but we were deep into the holiday season . No call back, I assumed it was because of the busy season, etc. When I contacted them again about the previous mistake (expecting a replacement), they said 'couldn't find my recorded msg' to validate my complaint, then charged me in December for another vial that I never received. I did talk with a CSR who was very polite and tried to be helpful, but it was determined to be 'too late' to make right. The best I could get was $100 refunded for $385++ cost. ;( I cancelled. Thought about getting a lawyer, but it would cost more than it was worth. Upside, I did lose 30 lbs (not my goal weight, but oh well...) Would I recommend them? Probably not. You can get tirzepitide for much less now than when I started. If you do go with them, just be very careful about the vials you receive and bulldog serious about reporting, documenting, etc. and hope you have better luck than I did.
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