Review Time
They automatically charge you the $398 even if you don't get their meds!!!
SCAMMERS!!!! BE AWARE!!! STAY AWAY FOR THIS GROUP!!!
NOTE THEY SAY THEY ARE SUBSCRIPTION BASED AND GET AWAY WITH IT
Started with Prime Health for my weight loss journey summer of 2025. All good in the beginning, then 3/4 of the way through I got sent the wrong prescription (semiglutide and not tirzepitide). Came pkged the same way, no reason not to trust it, so took it as prescribed and 2-3 weeks into it figured out something was wrong (late October). b/c I gained weight and had different side effects. Checked the vial and discovered I'd been sent the wrong prescription (semiglutide). Called their contact number and had to leave a msg b/c no one answered. Waited. Got my next vial (correct), but we were deep into the holiday season . No call back, I assumed it was because of the busy season, etc. When I contacted them again about the previous mistake (expecting a replacement), they said 'couldn't find my recorded msg' to validate my complaint, then charged me in December for another vial that I never received. I did talk with a CSR who was very polite and tried to be helpful, but it was determined to be 'too late' to make right. The best I could get was $100 refunded for $385++ cost. ;( I cancelled. Thought about getting a lawyer, but it would cost more than it was worth. Upside, I did lose 30 lbs (not my goal weight, but oh well...) Would I recommend them? Probably not. You can get tirzepitide for much less now than when I started. If you do go with them, just be very careful about the vials you receive and bulldog serious about reporting, documenting, etc. and hope you have better luck than I did.
Primehealth is good out of the gate but as your dose increases the prescriptions are not consistent; the components that make up the prescription are different each time. I believe as long as you are losing, this is an OK company but if you are one of the unfortunate ones that do not lose, they will find every excuse to NOT refund your money. They also continued to charge my card after I had said it was not working and I wanted a refund because I didn't specifically say the word CANCEL. They refused to refund my money or the additional charges they placed on my card without sending any product. I would never use them again based on their poor support for those not losing.
SCAM!!!!!!!!!!SCAM!!!!!!!!!!! They sent me one half bottle of medication and my credit card has now been charged THREE TIMES for a total of $800! The medication they sent lasted five doses and did nothing but upset my stomach. I emailed them multiple times and got the run around every time. I don't believe this is a legitimate company. Their name is very similar to another legitimate healthcare company, but they are not affiliated. DO NOT WASTE YOUR TIME AND MONEY WITH THIS COMPANY.
I’ve been extremely pleased with my experience with Prime Health. I was hesitant to trust getting medication online but I’ve been a patient for about 8 months now. The customer service team is fast to respond and most helpful and the medical staff is informative and pleasant.
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