Awful service. It took nine days to be placed in a rental. They missed the initial valuation of my truck by 50%. It took them eight days to fix that mishap after making me resubmit the same photos three times and confirming receipt each time. They switched back and forth from total loss a few times. I guess my Kenwood speakers are worth six thousand dollars. It took 22 days to be able to take my car to a shop. They will not communicate with you unless you call or email them. Extremely poor experience. Do not use Root. Pray that you don't get in an accident with someone who does.
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