My experience with the agency was incredibly frustrating and unprofessional throughout. Initially, communication was persistently poor. When issues arose, the agency avoided accountability and relied on vague procedures. A significant concern was their AI chatbot system: responses were often inconsistent or contradictory, making it hard to reach a real person. When I did manage to connect, the replies were unprofessional, delayed, unclear, or dismissive. From the beginning, there was serious miscommunication regarding my rental dates. I received conflicting information via email and in the contract, and later I was unexpectedly told I had to extend my rental for another full month, despite earlier confirmations. The check-out process exemplified their operational flaws. I initially planned to check out on a Sunday, but was informed this was not possible or that I would incur an extra fee. Consequently, I adjusted my flight to Saturday to comply with their demands. On the check-out day, despite following their instructions, no one arrived. I waited over an hour without any communication, risking my flight. Later, I learned that weekend check-outs typically only require leaving the keys, a fact that was never communicated to me initially. Furthermore, the agency seems to levy fines on tenants at every opportunity, even for inaccuracies. They also promoted amenities that were not available. The apartment was advertised with images and descriptions of a study room that had been closed for over a year. I paid for access to this space but never got to use it. In summary, the agency is very unprofessional, displaying little respect for its tenants, with poor communication, misleading information, and unnecessary stress throughout the rental process. I strongly advise against using their services.
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For more than 15 years, Joivy has been a benchmark in the European residential market, establishing itself as the industry's premier platform. We work with private and institutional operators for property and investment management; we offer a wide range of customised accommodation solutions for short, medium and long stays to suit every need.
Our proposals include accommodation ideal for Vacation & Corporate Travel, Coliving, Microliving, Shared Apartments, Student Housing, PBSA, and Multifamily. We also provide a splendid community hub and coworking area to offer dedicated spaces for every need.
With a presence in 7 countries and 50 fascinating European destinations, Joivy is your trusted partner in finding the perfect space. Since the beginning of our activities, we have worked with around 2,000 owners and welcomed more than 150,000 users: welcoming is our mission.
Thanks to the experience of leading companies in the various living segments, we offer a unique and special proposition. Our group includes prestigious brands such as DoveVivo, DoveVivo Campus, ALTIDO, Chez Nestor, Rinnow! and Open.
We respond with innovative solutions to a fundamental need. By integrating different competences, we want to make the world of living easier.
Shortly: Joivy is here to help you find the space you need.See more
