joivy.com

3.9
3.9 Based on 21 reviews

For more than 15 years, Joivy has been a benchmark in the European residential market, establishing itself as the industry's premier platform. We work with private and institutional operators for property and investment management; we offer a wide range o...

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Kelvin
Terrible agency experience

This agency is terrible. They are truly neglectful landlords. Avoid living in any of their properties. We faced broken facilities, hazardous leaks near electrical wires, flooding, mold, and water damage. A toilet was inoperable. There was a clogged waste pipe causing sewage to back up regularly, creating an unpleasant odor. Some rooms had broken radiators, leaving residents to cope with 30° temperatures in winter. Hot water was scarce, and the water pressure was laughable. Despite reaching out for repairs over five months, our requests were either ignored, or they sent someone who did nothing. They often claimed we had never complained when we followed up. Issues with pipes and a broken gate took four months to resolve after a tree fell due to water damage. They even charged a resident 800 euros for a broken key, making her pay for a locksmith. Residents fell ill from black mold, which was painted over, and the previous occupant was charged for the cleanup. Some tenants refused to pay rent due to broken appliances, but the agency insisted they still owed rent and imposed late fees. The staff must be truly misguided. I hope legal action is taken against them soon, as it’s astonishing that no one has been seriously harmed due to their negligence yet. This is the worst housing agency imaginable.

1
Date of experience: Jan 03, 2026

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Business Details

  • For more than 15 years, Joivy has been a benchmark in the European residential market, establishing itself as the industry's premier platform. We work with private and institutional operators for property and investment management; we offer a wide range of customised accommodation solutions for short, medium and long stays to suit every need.
    Our proposals include accommodation ideal for Vacation & Corporate Travel, Coliving, Microliving, Shared Apartments, Student Housing, PBSA, and Multifamily. We also provide a splendid community hub and coworking area to offer dedicated spaces for every need.

    With a presence in 7 countries and 50 fascinating European destinations, Joivy is your trusted partner in finding the perfect space. Since the beginning of our activities, we have worked with around 2,000 owners and welcomed more than 150,000 users: welcoming is our mission.
    Thanks to the experience of leading companies in the various living segments, we offer a unique and special proposition. Our group includes prestigious brands such as DoveVivo, DoveVivo Campus, ALTIDO, Chez Nestor, Rinnow! and Open.
    We respond with innovative solutions to a fundamental need. By integrating different competences, we want to make the world of living easier.
    Shortly: Joivy is here to help you find the space you need.See more

  • email customerexperience@joivy.com
  • language https://www.joivy.com

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