My experience with this room rental agency in Milan has been absolutely terrible, and I feel compelled to warn other students, especially Erasmus students, who seem to be their main target.
First of all, I was charged €225 in administrative fees for closing the contract, a cost that was not stated anywhere in the contract. Even worse, the agency only allows you to process the contract termination through their app, making it impossible to avoid this charge or discuss alternatives in person. It feels like a deliberately designed system to force tenants into paying unjustified fees.
The customer service is extremely poor. Whenever I had issues or needed clarification, assistance was slow, unhelpful, or completely nonexistent. During problems with the accommodation, the support was basically absent.
On top of that, the rent prices are completely disproportionate for what is being offered. The quality-price ratio is unacceptable, especially considering the additional hidden costs and the lack of real support.
To other Erasmus students considering this agency: be very careful. What may look convenient at first can turn into an expensive and stressful experience. My overall experience was extremely negative, and I would not recommend this agency to anyone.
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For more than 15 years, Joivy has been a benchmark in the European residential market, establishing itself as the industry's premier platform. We work with private and institutional operators for property and investment management; we offer a wide range of customised accommodation solutions for short, medium and long stays to suit every need.
Our proposals include accommodation ideal for Vacation & Corporate Travel, Coliving, Microliving, Shared Apartments, Student Housing, PBSA, and Multifamily. We also provide a splendid community hub and coworking area to offer dedicated spaces for every need.
With a presence in 7 countries and 50 fascinating European destinations, Joivy is your trusted partner in finding the perfect space. Since the beginning of our activities, we have worked with around 2,000 owners and welcomed more than 150,000 users: welcoming is our mission.
Thanks to the experience of leading companies in the various living segments, we offer a unique and special proposition. Our group includes prestigious brands such as DoveVivo, DoveVivo Campus, ALTIDO, Chez Nestor, Rinnow! and Open.
We respond with innovative solutions to a fundamental need. By integrating different competences, we want to make the world of living easier.
Shortly: Joivy is here to help you find the space you need.See more
