I placed an order on November 23rd for next-day pickup. Unfortunately, the order was delayed, and when I contacted customer service to extend the pickup time, I received confirmation. However, when I visited the store today, they couldn't find my order, and one item was marked as 'returned' due to being out of stock. Customer service informed me that they could not address the return since the refund was already processed. I also inquired about exchanging for similar mittens, but I received no response before the call was disconnected. Overall, a very disappointing shopping experience with poor organization and communication.
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JoJo Maman Bébé knows little clothes and has been designing them for decades, pouring love into every detail. Timeless and forever favourites, their clothes are made to be washed, worn, and loved for years and years. They’ve all the bits and bobs your family needs to play, go, sleep, eat and grow. With gifts for special occasions, all year round, discover the perfect present for any celebration. With over 50 high-street stores across the UK, every one of them is so so special and bursting with talented teams. And they do more than sell lovely, helpful things - JoJo works hard to be the best version of themselves. They are super proud to be a certified B-corporation and have been for some time.
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