I was gifted a card and when I first tried to use it it was declined. I tried several times and it continued to be declined. To resolve this issue I called customer service 4 times. It was a nightmare trying to get through their automated system (6 minutes each time) and the first three calls the system hung up on me before I could talk to anyone. I looked online and there was no way to talk to customer service or resolve this issue through their website. In fact I was redirected back to the phone number where the system was hanging up on me before I could speak with a customer service personal. When I finally talked with someone they stated that they were unable to locate the issue and suggested that I "Try again at a different store". This is not the way to resolve the issue. The store I tried to use this at sells their cards so I know it should work there.It took 56 minutes with Customer Service before I was again disconnected. Customer Service returned the call stating that I would receive a digital card within a couple of days. There was no compensation for the extra time and work it took to have this issue resolved
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