Received a Joker Mastercard as a gift. There was supposed to be $100 on it. On Thursday Sept 12 I checked the balance using their site and it showed $100 balance. The next day Sept 13 I tried using it at a shop and it was declined. I then tried using it at a grocery store, it was declined. I went home and tried checking the balance on the website but that would no longer work. So on Sept 15 I had to call the customer service line. The automated customer service says the balance is $0, and there are 5 transactions from Sept 14 (the day after I tried using the card) that I do not recognize. I cannot check the balance or transactions online to know where they happened. I cannot register the card online anymore either. The website is totally useless. Essentially it seems I am out a $100 gift as I don't see anything being done about this fraud. I am absolutely telling everyone I know to NEVER buy pre paid Joker cards as they are 100% a scam
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