I bought a prepaid Visa card for my dad. He doesn't live in Canada so he likes to get them when he's here so he can shop online when he's back home.We had several problems registering the card. It failed inexplicably several times after the 24-hr wait for activation. When we finally registered it, I registered it under his name and email but my physical address since it required a Canadian address.His first purchase worked as expected. The card has not worked since. Additionally, on their website, when I check the balance, there are charges for ~$37 CAD (~$24 USD + a foreign transaction fee) which aligns with what my dad bought. But ~$50 has been taken off the card.I called them to address the two issues and it was a nightmare. The number on the card goes to an automated system with no option to talk to a human. You have to dig through pages of terms and agreements on their website to find the number to speak to a human. Then, when I spoke to someone, I was not allowed to do anything because it was registered in my dad's name. Even though I had all the card info. After speaking with four different agents, I eventually had to add my dad to a conference call at a huge cost. The information they "confirmed" was just my address that I relayed to him. And after all that, they were not able to tell me why the card was not working. And according to their magical system, the first transaction was for ~$49 CAD plus the transaction fee. They could not tell me why this was different from the online portal.0/5 stars. I am never using their services again and I would not recommend them to my least favourite person.
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