After 3 1/2 weeks of tring to speak with anyone on the phone ( only automated AI ), and absolutely zero help on email ( same generic corporate cookie cutter response every time ), I am giving up on getting any help with my card not working. Save yourself the the stress and your money, and use a differnet card company. In the end it cost me $100 to have the company say " we are truly sorry for the inconvienece". It's not an inconvenience, it's a total lack of caring, and a total scam. The card does not work, and it will never work, and I am out $100. This may not be alot of money to Joker Visa, but it's alot of money to me. Beyond disappointed.Second attempt to get helpWrote my original review ( below ) on Feb 24, and recieved a generic response. It stated that they would send a follow up email requesting additional infomation. It's now 8 days later and I have not seen any emails or follow up to my original concern.Brian STASHKO1 reviewFeb 24, 2025Rated 1 out of 5 starsBad gift card company, Zero customer help!!!I purchased a $100 Visa ( Joker Gift Card ), and I went online line yesterday and tried to register ( and check balance ) the card so I could use for an online purchase. The web site tells me that it is unable to register the card, and to contact Customer Service. I called the phone number on the back of the card, and the it tells me the card has not been activated. This is an automated system, that is horrible to navigate, poor options, and I have been unable to get a hold of a real person after 4 attempts. The phone help line just keeps kicking me off the system, then I have to call back a try again, and again, and again ( broken record ). Unfortnatley I do not have the reciept for the card, and I am out $100 plus the activation fee the store charged me when I bought the card, and and I am extremely frustrated I can not actually speak with a person. This is the first time I have used the Joker card, and the expierence has been absolutly horrible. Usually I used the VISA "Perfect Gift" cards and they work flawlessly. Will not be using Joker gist cards again.Date of experience: February 22, 2025EditJokercard.CA logoReply from Jokercard.CAFeb 25, 2025Dear Brian, we’re sorry to hear about your frustrating experience with your Joker Gift Card. We understand how important it is to access and use your funds without hassle, and we apologize for any difficulties with activation and customer support. To assist you further, we’ve requested additional details via email please check your inbox when you have a moment. We truly appreciate your feedback and hope to help resolve this as soon as possible.Warm regards,Josh R.Jokercard.caDate of experience: March 04, 2025EditReply from Jokercard.CAMar 5, 2025Dear Brian, we sincerely apologize for the lack of follow-up and the frustration you've experienced with your Joker Gift Card. We understand how important it is to resolve this issue, and we truly regret the difficulties you’ve faced with activation and reaching customer support. We’ve sent a follow-up email requesting additional details to assist you further—please check your inbox when you have a moment. We appreciate your patience and hope to resolve this for you as soon as possible.Warm regards,Josh R.Jokercard.ca
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