A friend gave me a Joker Mastercard prepaid card. When I tried to register the card on the website after the 24-hour grace period, I got a message saying something like: "We are unable to process your request at this time. If you continue to receive this error, please contact the cardholder's services by calling the number on the back of your card." I called the number as indicated in the post, but I was surprised to find myself connected to some kind of AI-powered customer support system. There was no human agent to assist me, and although I provided all the requested information, I was told they couldn't help me and they hung up on me. I then tried to pay in a store, thinking it was just a glitch, but unfortunately, it wasn't, and my payment was declined in front of everyone. I also tried placing an online order, but again, it didn't go through. I searched for a customer support email address to report my problem, but again, I couldn't find anything. I'm not usually one to judge, but it's unacceptable and unprofessional for a company of this size to have a problem. I hope someone from customer support can find me so as not to further damage the company's reputation and so that this doesn't happen to anyone else!!! Sorry for being harsh but somebody had to do it
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