I had a very frustrating experience with Jomashop. I ordered Bond No. 9 Lafayette Street and waited TWO months for it to arrive. It never shipped, never arrived, nothing. I had to cancel the order not once, but twice.
On top of that, their customer service is awful. The representatives were rude, unhelpful, and seemed completely uninterested in resolving the issue. Instead of providing solutions, they just gave vague responses and made the whole process even more frustrating.
Waiting two months for a fragrance that never ships is unacceptable. Having to cancel twice is ridiculous. And being treated poorly by customer service is the final straw.
I will not be ordering from Jomashop again, and I would not recommend them to anyone. Save your time and shop elsewhere.
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Jomashop has been in the retail and wholesale trade of luxury goods, such as watches, fine writing instruments, handbags, fashion accessories, crystal and gift items since 1987. We pride ourselves on our ability to deliver the best prices, most varied selection and finest service for well over 25 years. Our goal has and always will be to earn the trust and satisfaction of our customers. We understand that this means providing the perfect combination of competitive pricing, an honest and reliable corps of customer service specialists that are always ready to assist, and a state of the art, New York City based fulfillment center capable of delivering products to every corner of the world.
Our success over the years can be attributed to our loyal commitment to our customers. Whether you’re shopping with us for the first time or are a valued repeat customer, we’re here to make your shopping experience as easy, reliable and especially fun as possible. But equally as important to us is that you are comfortable and confident in shopping with us. You can always reach out to our professional customer service department online or, for a more personal experience, by telephone.
Remember, all transactions are digitally encrypted using the latest technologies and we never, ever share your information.See more
