BUYER BEWARE if purchasing sale items!! I have made 2 on-line purchases with this Australian company. The first purchase was for a pair of black pair of leather, heeled boots that I paid close to $300.00 for. That was the original off-sale price. Everything went smoothly & I was happy with the boots when they arrived.
However, some months later when I noticed a sale on their website, I purchased 2 pairs of leather, heeled boots that were on 70% sale. Original cost of each pair of boots was close to $300.00 each so around $200.00 off each pair! Wow I thought, what an amazing bargain! BUT, when they arrived both pairs of boots were faulty. The leather on both pairs of boots were crinkled & creased with one pair being worse than the other. I promptly emailed their Customer Service line to report the fault of only one pair of boots because I figured I would still keep the other pair as I the damage wasn't as noticeable as the other pair. Well waiting, waiting, waiting for a reply came days later implying that faults should be expected when buying sale items. Are you kidding me, to implying that sales are their way of getting rid of their damaged stock! Their website does not advertise this so this was basically my reply back to them. Then more waiting, waiting, waiting for a reply from them & several attempted phone calls to them which were unsuccessful in connecting with anyone. Days later I get a response from them via email about process of return or refund, mentioning if I opted for a refund there would be a $20.00 fee deducted from my refund. I emailed them back saying it was not right that I should be out of pocket for being sent a faulty pair of boots, but got no reply back from them about this fee. Hence, my refund was $20.00 less than what I had paid for the boots. I have literally given this company $20.00 for nothing but a whole lot of stress & disatisfaction. I will not purchase from them again. They are clearly a deceitful company who get rid of damaged stock on sale & this is an abhorrent practice to extract money out of honest people. Such a stressful experience overall & their Customer Service Line is difficult to deal with being elusive & uncaring. I am unwilling to take further risks with my money & dealing with this company again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop women's accessories, boots, heels and sandals online from iconic Australian fashion footwear brand Jo Mercer.
