I am extremely disappointed with my experience with Joola’s customer service. I purchased a paddle with a 12-month warranty, yet my warranty claim has not been honored.
In addition, I emailed your company regarding this issue and have not received any response.
I also know two other players who own the same paddle. Both have experienced similar problems. One developed dead spots after only six months of play, and the other sold his Perseus paddle within a year because of the same issue I am experiencing with dead spot within the paddle face. Joola is horrible when it comes to customer satisfaction. I wish that I could have left them with "0" stars
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