I have bought a head massager from this website. After receiving it, I am not entirely satisfied and returned the product to the address provided by the customer service. They have asked for several photos to see the items are inside the package and etc. However after the item was delivered back to them, they keep finding new excuses asking for additional photos showing the product is in the package and the shipping address is indicated as in the return label. I have already shipped the item back, how do I get all these information now??? They kept using such requests to refuse return. It has been 3 months already since I shipped the item back. I am very frustrated with their services and my experience shopping with them. I hope no body else ever experience the same problem as me and no one shops ever on this website again!!! Thanks for replying. But no, that is not acceptable! As the shipping tracking number has been provided to you and it clearly shows the item was delivered to the shipping address as you indicated. Plus, I have already sent to you the photos you required before requesting for the return. I don't understand what is the issue here. The item was in its original condition and returned to the address as you instructed, what other proof you still need?????
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