I placed an order with Joom on 17 June 2025, and it was reportedly delivered to a bin shed, which is completely inappropriate and unsecured. Because of this, I never received the package.When I contacted Joom to request a refund, I was told to contact the merchant directly, but I never received any response. After that, Joom claimed that my bank was investigating the payment and that they couldn’t process a refund. However, my bank confirmed both in writing and over the phone that the case had been closed weeks ago.I provided Joom with official proof from my bank showing that the investigation was closed, yet they keep falsely claiming it’s still under review. They even accused me of providing evidence from a different card, which is completely untrue.It has now been over three months since my order, and I still haven’t received my refund or the item. Joom is now refusing to respond further, despite still holding my money for an order I never received.This experience has been extremely frustrating and unprofessional. The lack of accountability and false information from Joom is unacceptable. I would strongly advise others to be cautious when ordering through Joom — their handling of missing orders and refunds has been appalling.
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