I had one of the worst shopping experiences ever with Joom.I ordered Pharmaton supplements almost two months ago, with a promised delivery of 10 days. Not only did the order not arrive, but after more than a month I was suddenly told I had to pay unexpected customs fees myself – something that was never mentioned when I placed the order. I refused and asked for a refund.Two days ago, I was informed that the item had been returned by customs, yet Joom still tells me I must wait until the package “officially” reaches the sender before they process my refund. This is completely unacceptable. Whatever happens between Joom, the courier, and customs is NOT the customer’s responsibility.I have been left waiting for almost two months, with no product and no refund. This shows a complete lack of professionalism and customer commitment. I will never buy from Joom again, and I will make sure to share my experience so others can avoid going through the same frustration.
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