I ordered a so-called Philips car air purifier (S3601) through Joom, expecting a quality product based on their description and branding. What I received was a low-quality imitation that has nothing to do with the Philips brand.Pros: The package arrived within a reasonable time.Cons:– The product is poorly made, extremely noisy, and clearly fake.– The advertised UV-C light does not work at all.– The quality is far below what’s shown in the photos or description.– There is no way to contact the seller directly.– Joom sends you in endless loops between the app and website.– The 14-day return policy is a lie – the return process is broken and unusable.– Support only exists as a bot chat that forces you to upload photos but provides no real help or resolution.Joom appears to be a platform that allows misleading products, fake branding, and seller anonymity, while leaving the customer with no protection.
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