joom.com

3.6
3.6 Based on 811 reviews

Easy-to-use app with quality goods and low prices!...

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Worse ever delivery time and refund…

Worse delivery time and refund conditions experienced in years. Product still in delivery after 30 days from purchase and I have to wait another 76 days to claim a refund.[update]The website doesn't disclose the expected delivery date at the moment of purchase. Why would someone purchase vitamins that will possibly be delivered 45 days after purchase?Then, I have to wait 76 days after purchase to claim a refund BUT only have 2 weeks to do so! Clearly, the policy is designed to get your money without caring a bit about customer service: 76 days after the purchase of some vitamins, I will have given up and forgotten about it!Warranty policy:"We'll refund your money if the product isn't delivered within 76 days after purchase. You have 2 weeks to request a refund — until day 90."

1
Date of experience: Mar 29, 2025

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