joom.com

3.6
3.6 Based on 811 reviews

Easy-to-use app with quality goods and low prices!...

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Roderick T.
So unprofessional and unserious

First, you can't see your order history on my orders pages. Soooo weird.Second, support is too bad, they don't answer your emails until you send them a reminder.Finally, this what I got from themIf you would like to return the item you purchased, we can offer you two options:1. Return at your expense: If the item is as described, but you don’t like it or changed your mind, you can return it within 14 days of receiving it. The return will be at your own expense. If that's OK with you, let us know and we'll give you the return address and further instructions on how to arrange the return.2. Report a quality issue: If there are quality issues with the product, it doesn't match its description, size chart, etc., then no return might be required. You can provide photos or videos according to our instructions within 30 days of receiving the item. We will analyze them, and may offer a partial or full refund.

1
Date of experience: Dec 03, 2024

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