I did not received my order. As per Joom's advice I have contacted the courier service Royal Mail via an online form. Royal Mail has advised me that only the sender can submit a claim for a lost package.After many conversations with Joom's customer service, they and their sellers refuse to make a claim, issue a replacement or a refund.In their eyes, they have fulfilled their duties, even when the customer hasn't received their order.Under UK Consumer Rights law, it is the senders responsibility to submit a claim with the courier.It is clear that Joom does not care about its customers and they believe their duties are fulfilled even when customers don't get their orders.Edit: Joom claim not to be the sender so they're not at fault for not opening a claim. I have contacted who they claim to me the sendor only to be told they did not send the order and that it's Joom's responsibility. I guess my order was sent by a ghost in Antarctica.
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