joom.com

3.6
3.6 Based on 811 reviews

Easy-to-use app with quality goods and low prices!...

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Loretta Bell
Unscrupulous sellers platform

I bought 4 short sleeved mens shirts and some other items. Have been a very loyal customer for a long time now.The shirts stated 4XL on the advert (but they don't make it clear that's Chinese sizes!), i am 3XL so I thought they would be a little loser, but NO, on arrival I tried one one and it could do up was about 10cm too narrow at the front. Contacted their customer service by email, but got told off fir emailing thrm, stating I need to communicate via their platform, which I did.I up loaded several pictures but they needed another one and they even circled on my picture where it needed to be measured from.In short, on checking my order on their website it dies say 4XL and in the small print 120cm, my picture showed 57cm across the 'bust' which is 114cm and they tell me it matches the description. No it doesn't. They have turned out to be right scammers now, and become unfriendly. I will have to take this up with Paypal.I also told them to cancel my recent order i placed as I checked when writing it hadn't been despatched yet and was still with the seller, but they soon despatched it but it will be refused when it arrives so it will be sent back to the seller. They are just wasting time and money and want to lose customers. This is what happens with Chinese merchants and their sellers platforms. They are unscrupulous, with no compassion. Just money orientated. Loyalty means nothing!

1
Date of experience: Jul 08, 2024

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