Absolutely disgusting. How can this company be allowed to operate in the A and E of a hospital. My phone ran low due to the huge wait I had in the hospital so I rented a power bank from a Joos machine for less than two hours. I returned it only to find I’d been charged the purchase fee on £36. Preying on the unfortunate position being with my mother in law and a suspected heart attack. EDIT: having received the below response, this should be made clear at the point of rental. One week later, I’m still without any refund. I’m amazed you’re not being investigated.
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Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces.
Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station.
For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.See more
