Review Time
Had a very bad experience in Pavilions shopping centre, the machine is more than happy to take your money but the return mechanism was broken meaning I will now be charged 35 euro for what I intended to be an hour long quick charging session. It is a gamble as to whether or not the return machine will be workinh and I noticed on the machine there were a good few charging bricks missing so this may be happening to others too. It seems the machines may not be checked regularly enough or they may only come out once a complaint is put through. I can barely afford this to be honest so I was very exasperated when this happened. I had no other option as I was stuck there late with a dead phone. Unfortunately I cannot go back to return it as I have a disability that means if I go out for a long day I have to rest for up to 2 weeks after and I am mostly housebound so I will not have an opportunity to try to find an alternative station. You are almost better off going into a pub and getting a seat and asking will they charge your phone if you buy a pint. This was my first experience and I will not be using these stations again. There is no instruction on the screen as to what to do if the mechanism isn't working and you are pretty much screwed as management tells you they dont own it the company does and they dont know anything about it. Not their fault really but if I had known there is basically no recourse if the return machine doesnt work aside from driving around to find another one which I cannot do, I would never have used it. By the time im able to go out again I will be charged the late fee so I may as well keep it. It charged quite slowly to be honest too lol!
I had no charger so I said I'll try this and see how it goes and I loved it use to get charger and easy to return it it was actually cheaper then I thought I would recommend it to anyone that needs a charger for phone or iPad ..very satisfied I'am.
I had no charger so I said I'll try this and see how it goes and I loved it use to get charger and easy to return it it was actually cheaper then I thought I would recommend it to anyone that needs a charger for phone or iPad ..very satisfied I'am.
Absolutely disgusting. How can this company be allowed to operate in the A and E of a hospital. My phone ran low due to the huge wait I had in the hospital so I rented a power bank from a Joos machine for less than two hours. I returned it only to find I’d been charged the purchase fee on £36. Preying on the unfortunate position being with my mother in law and a suspected heart attack. EDIT: having received the below response, this should be made clear at the point of rental. One week later, I’m still without any refund. I’m amazed you’re not being investigated.
I was in hospital and used the charger for 3.5 hours and was charged £17. How outrageous is this when they say it’s only like £2 or something for an hour. I’ll never ever use them again. For that amount if money I could have bought a power bank. Rubbish
Absolutely shocking company with zero customer support and no morals. Returned power bank to the main stand but my 13 year old daughter is getting continuous attempt on her bank card for a fee of £36! The bank was returned. Formal complaint logged and after repeated information still no resolve. Disgraceful behaviour towards a minors Go Henry card! Ombudsman & trading standards contacted.
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Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces.
Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station.
For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.See more
