Very Disappointing Experience – Hidden Charges & Unprofessional StaffI used to buy from different auctions regularly, but this was by far the worst experience I’ve had.The staff were rude, untrained, and completely unprofessional in the way they spoke to customers. After winning a vehicle with a bid of £4,500, I was shocked by the constant additional charges. The first invoice was already much higher than expected. After paying that, I was sent another invoice for an additional £1,728 with no proper explanation.As a trader, this kind of lack of transparency is unacceptable. In the end, I paid £8,200 for a car that was originally bid at £4,500.When collecting the vehicle, they refused to provide the full logbook and only gave the green slip. The entire process felt disorganized and unprofessional.At the very least, the auction should ensure their staff are properly trained and know how to communicate respectfully with customers. I will not be using this auction again.
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