Review Time
Avoid – Hidden Charges & Rude Staff
Very bad customer service. The staff were rude and unhelpful when asked simple questions. Instead of explaining properly, they kept saying “it’s mentioned,” even when the information was not clearly advertised.
There were hidden additional charges that were not made clear upfront. The cars are not properly advertised and are not as described. When you raise concerns, they are dismissive and unprofessional.
Overall, a very disappointing experience. I would strongly advise others to avoid this auction.
Very Disappointing Experience – Hidden Charges & Unprofessional StaffI used to buy from different auctions regularly, but this was by far the worst experience I’ve had.The staff were rude, untrained, and completely unprofessional in the way they spoke to customers. After winning a vehicle with a bid of £4,500, I was shocked by the constant additional charges. The first invoice was already much higher than expected. After paying that, I was sent another invoice for an additional £1,728 with no proper explanation.As a trader, this kind of lack of transparency is unacceptable. In the end, I paid £8,200 for a car that was originally bid at £4,500.When collecting the vehicle, they refused to provide the full logbook and only gave the green slip. The entire process felt disorganized and unprofessional.At the very least, the auction should ensure their staff are properly trained and know how to communicate respectfully with customers. I will not be using this auction again.
Additional charges of over £1120 applied once I had paid the auction price of £3500 + £695 admin. fees. This meant I had paid an additional £1815 on the hammer price. When I collected the car, it was filled with bluemold due to rain penetration. The car had many warning lights and was in limp mode. The air conditioning and heating systems didn't work, and the timing chain needs replacing. I paid a total of £6378 for a 2017 Range Rover Evoque, which was little more than scrap
Avoid – Hidden Charges & Rude StaffVery bad customer service. The staff were rude and unhelpful when asked simple questions. Instead of explaining properly, they kept saying “it’s mentioned,” even when the information was not clearly advertised.There were hidden additional charges that were not made clear upfront. The cars are not properly advertised and are not as described. When you raise concerns, they are dismissive and unprofessional.Overall, a very disappointing experience. I would strongly advise others to avoid this auction.
DO NOT USE STEER CLEAR. LEGAL SCAMMERS.Bid on rangerover didn't make reserve. Went out country for 10 days after a few days I realised they had dropped reserve I had won it. I called them to say ile sort it when I get back. As soon as I got back I payed them about 3.5k. Then they hit me with another 2700 for storage and late fee's ten said do you know its spare or repairs. they asked me if I want to cancel but it would cost me as much as I've payed allready and I had to do it now. That's when alarm bells rang. I left it and they were really arsy when I asked what's the total they said to late we've canceled sale and wanted another £274 for the privlage. I had payed for vehcle I just owed late fees and storage andnever said i did not want the vehcle just wanted fee's addressing. SCAMMERS. I've been on deep Web doing my research and been looking into the stretton family that run it. Interesting reading just doing a search on their personal addresses only got gingers but will have Billy's and haigs soon and post them if anybody want to try takeing direct legal action.
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