I received a damage product and the representative was initially helpful of getting this escalated, but I never received the communication from the specialist team I was promised. When I followed up the new representative had no prior knowledge or ability to see our previous conversation so I had to start over from scratch with a different resolution. There needs to be a way for the reps to have access of previous conversations and tracking on a specific order. I have low confidence this will get resolved and I will be back to square one in a couple days.
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