Have been a user for 7 years, pay annually. We love jotform! It's easy to use, and can power complex business processes if you spend a little bit of time learning it's advanced features. Their support is also great at helping you implement features and troubleshoot. We pay annually and find it's excellent value.
However, in the past months, you can tell the service is on the decline. Support is moving to AI and rarely do new features or improvements get released that aren't AI.
But even worse, a form we've had for years and years that was part of a critical business process was locked due to "security violations." Jotform made no attempt at contacting us of the issue.
When I logged a ticket it took several hours to get a response, and then someone who was able to resolve the issue got the ticket, they couldn't even bother with an apology. When I asked why there is no notification for issues like this, I was told "per our terms of service we can suspend your account at any time for security violations." (Note, my form was falsely flagged, and I didn't ask about the terms of service, I asked why no notification.)
I let Jotform know we'd be packing up our bags and leaving. I can't trust critical business tasks to a service that no longer has support or the customer in mind.
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Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 30M+ users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business. The company offers 10,000+ ready-made form templates, 100+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.See more
