We were left without hot water and heating for five days during sub-zero temperatures, despite the company being aware that we have a small baby at home. The company promised the issue would be resolved within 24 hours, but that did not happen. Instead, we were left waiting for days for the problem to be properly addressed.
It is extremely disappointing that there appears to be no priority system in place for vulnerable households.
The only reason I am giving any positive rating at all is because of their technician, Pawel. He was highly professional, respectful, and thorough. He even wore shoe coverings to keep our home clean, a small detail that shows genuine care. He ultimately fixed the issue properly after the initial repair by another technician failed to resolve it fully.
Thank you, Pawel, for your professionalism. As for the company, this experience was unacceptable.
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Irelands leading hot water cylinder & renewable heating experts. Integrated hot water & heating systems designed for work, home and the built environment.
Tel: (01) 623 7080
Web:www.joule.ie
