Review Time
We were left without hot water and heating for five days during sub-zero temperatures, despite the company being aware that we have a small baby at home. The company promised the issue would be resolved within 24 hours, but that did not happen. Instead, we were left waiting for days for the problem to be properly addressed.
It is extremely disappointing that there appears to be no priority system in place for vulnerable households.
The only reason I am giving any positive rating at all is because of their technician, Pawel. He was highly professional, respectful, and thorough. He even wore shoe coverings to keep our home clean, a small detail that shows genuine care. He ultimately fixed the issue properly after the initial repair by another technician failed to resolve it fully.
Thank you, Pawel, for your professionalism. As for the company, this experience was unacceptable.
We faced a persistent issue with an air to water heating system that failed during extreme cold weather. The support team was very helpful in handling this situation, and the technician who installed the new heat pump was thorough and professional.
The service provided by the technician was outstanding. The heating system was repaired efficiently, everything was left clean, and the work met high standards. The technician was punctual, polite, and professional throughout the visit, explaining each step and ensuring everything worked perfectly before leaving. Very satisfied with the service and would highly recommend them.
Starting with the support conversation, which was attentive, helpful, and kind, our experience with the service was exceptional. The technician arrived knowing the issue and was polite, detail-oriented, knowledgeable, and patient while fixing and explaining the problem. I couldn’t recommend him enough! Thank you for a wonderful experience!
We encountered a recurring issue with an air to water heating system that malfunctioned during freezing temperatures. The support team was very helpful in resolving this, and the technician who installed the new heat pump was thorough and professional.
There seems to be an issue with the system every few months. After servicing, it still breaks down. Recently, the switch kept tripping for the outdoor unit. An electrician confirmed it wasn’t electrical. I faced significant delays with the customer service, who left me without heating and hot water for days. The manager assured me I would receive a call, but instead, I got an email that I wasn't checking. Eventually, I was told I needed to pay for an engineer visit that may be refunded. I found the process frustrating and inefficient, ultimately leading to another delay.
I am very disappointed with the service. I reported excessive noise from my heat pump multiple times, and despite visits from engineers—including a senior engineer—I was told the noise was 'no more than usual.' The issue persists, and I feel my concerns were dismissed rather than properly addressed.
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Irelands leading hot water cylinder & renewable heating experts. Integrated hot water & heating systems designed for work, home and the built environment.
Tel: (01) 623 7080
Web:www.joule.ie
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