After finding a fault with my daughter’s coat zip, which was purchased back in October. I had the pleasure of speaking with Jody today who was extremely friendly and helpful. She immediately apologised and organised for a replacement coat to be sent out to my home address, next day delivery. Very grateful for her efficiency and her five star customer service!
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Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller channels such as country shows and events and licensing.
Joules was founded in 1989 by Tom Joule, who identified a gap in the market for colourful country clothing. The company currently* has 100 stores in the UK and ROI, alongside an established e-commerce platform and a fast growing international presence. Joules is also a top selling wholesale brand in major UK retailers such as John Lewis and Next Label and, in 2015, won “Fashion Retail Business of the Year” in the £30-£100m turnover category at the Drapers Awards.See more
