joules.com

4.4
4.4 Based on 361 reviews

Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller ...

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Average Rating

4.4

/
5

361 Reviews

5 Star
79%
4 Star
5%
3 Star
2%
2 Star
2%
1 Star
11%

All Reviews

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Review Time

Kirbs
I had issues today creating a new account so that I could purchase some items quite urgently, as whe

I had issues today creating a new account so that I could purchase some items quite urgently, as when I tried to fill in the 10% discount application, it just crashed.
So I ended up talking to Nicola on their chat line, she was just brilliant & patient in sorting out my issue/s efficiently & quickly, needless to say items were purchased, I received my 10% introductory discount & the products are due to be delivered on Monday! Thank you Nicola, great service from a excellent company to deal with.

5
Date of experience: Feb 28, 2026
Christopher Heath
Carl

The young man, Carl, was very polite and professional and resolved the problem with no quibble at no extra cost to us . First rate!

5
Date of experience: Feb 28, 2026
M Correa
Excellent customer service provided by…

Excellent customer service provided by Ms Michelle.No waiting time to get someone to talk with.Problem solved and no stress.

5
Date of experience: Feb 27, 2026
Kirbs
I had issues today creating a New Account

I had issues today creating a new account so that I could purchase some items quite urgently, as when I tried to fill in the 10% discount application, it just crashed.So I ended up talking to Nicola on their chat line, she was just brilliant & patient in sorting out my issue/s efficiently & quickly, needless to say items were purchased, I received my 10% introductory discount & the products are due to be delivered on Monday! Thank you Nicola, great service from a excellent company to deal with.

5
Date of experience: Feb 27, 2026
Kitcar
Stripy tops. Either shrank or swamped unpredictably.

I’ve had 3-4 over the last few years, because the style is - or should be - a staple - but have stopped buying. Something odd about the fabrics. The navy ones shrank, even if I replaced with size 16 (I’m a 12). But I had a light blue one which remained bizarrely enormous. And they don’t wash well, 3 had to be discarded when normal every day marks would not come out.

2
Date of experience: Feb 25, 2026
stephenishy
Winter coat for Teddy

Neede a winter coat for my Cockapoo Teddy. i shop with Joules for my clothes and on my google search found that they sold dog coats. The coat we both liked was the Joules Cherington coat and it was in the sale £32 down to £9 so it was now definitely our favourite. Ordered online Tue £3.95 delivery and delivered next day Wed. and Teddy loves it. Keeps him warm and keeps him dry. We both say Thank you Joules.

5
Date of experience: Feb 24, 2026
Maria O'Neill
I had a query handled by Jody very…

I had a query handled by Jody very professionally. Jody was very friendly, put me at my ease and returned the call as promised.

5
Date of experience: Feb 20, 2026
Caz
Love Joules

Love Joules. Miss seeing high street shops. Ordered coat online and it was sent elsewhere instead of collection point. Called customer service and Jody was really efficient helping with my query. Not yet collected coat so this is a review of customer service.

5
Date of experience: Feb 20, 2026
Amy
5 ⭐️ Jody!

After finding a fault with my daughter’s coat zip, which was purchased back in October. I had the pleasure of speaking with Jody today who was extremely friendly and helpful. She immediately apologised and organised for a replacement coat to be sent out to my home address, next day delivery. Very grateful for her efficiency and her five star customer service!

5
Date of experience: Feb 19, 2026
JV Houlker
Jody was excellent

Jody & Joules were excellent. Really helpful & understanding of my delivery issue with Evri and sorted the problem straight away! Will be confident in buying from Joules again. Thank you Jody !!

5
Date of experience: Feb 16, 2026

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Business Details

  • Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller channels such as country shows and events and licensing.

    Joules was founded in 1989 by Tom Joule, who identified a gap in the market for colourful country clothing. The company currently* has 100 stores in the UK and ROI, alongside an established e-commerce platform and a fast growing international presence. Joules is also a top selling wholesale brand in major UK retailers such as John Lewis and Next Label and, in 2015, won “Fashion Retail Business of the Year” in the £30-£100m turnover category at the Drapers Awards.See more

  • email Enquiries@mailto.joules.com
  • call 03337774560
  • language https://www.joules.com

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