Problem with a Harbour cardigan which arrived with no spare button, not what you expect from a premium product. Contacted Joules chat and was assured this would be investigated and an email would be sent, nothing was received so I telephone and spoke to Jody who is part of customer service, she has arranged a partial refund of £5 for the inconvenience and is trying to source a spare button. I shouldn't have had to contact Joules twice but at least Jody took my concern/complaint seriously and tried to find a solution for me.
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Joules is a British, premium lifestyle brand. The Company designs and sells Joules branded clothing, footwear, accessories and homeware and operates a multi-channel proposition which encompasses retail (stores and e-commerce), wholesale and other smaller channels such as country shows and events and licensing.
Joules was founded in 1989 by Tom Joule, who identified a gap in the market for colourful country clothing. The company currently* has 100 stores in the UK and ROI, alongside an established e-commerce platform and a fast growing international presence. Joules is also a top selling wholesale brand in major UK retailers such as John Lewis and Next Label and, in 2015, won “Fashion Retail Business of the Year” in the £30-£100m turnover category at the Drapers Awards.See more
