I moved into a new build with a hot water cylinder installed. Immediately, there were issues with loud popping and banging. They tried to avoid replacing it by checking my service record, despite the problem being reported on day one. The installation paperwork was incomplete, which should have been done. After replacing the tank twice, I'm now on my third cylinder, but the same issue persists. The replacement process is extensive and they left my door open during winter. The engineer encountered the same popping noise while filling the latest cylinder and expressed frustration. He adjusted the water temperature lower than recommended, which was concerning given I have children. My neighbors are facing the same issue and customer service admits it's a known problem. I would advise against this company.
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The UK's leading hot water cylinder & renewable heating experts. Integrated hot water & heating systems designed for work, home and the built environment.
Tel: 0330 808 8488
Web:www.jouleuk.co.uk
