I ordered two pairs of shoes for my daughters for Christmas and was notified that they had been delivered. However, after checking my home and neighbors, I found nothing. The provided delivery photo was of concrete, with nothing recognizable. After several attempts to contact support, I was informed they would need to conduct an investigation that would take 9-12 business days, pushing us past Christmas. I requested a rush or to pick up the same items in-store, but was denied. The representative avoided my questions. Now I'm left waiting for their investigation concerning $250 worth of items.
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