Review Time
I'm incredibly frustrated with my experience. I ordered shoes from a local store and was assured they were in stock and would arrive within 5-7 days. That was about three weeks ago. I received an email last Friday stating my order was canceled without explanation, and they claimed a refund would be processed immediately. However, when I called, I learned it was backordered with no delivery date. Now, three weeks later, I still have no refund and can't reach anyone despite numerous calls. I've emailed as well, but it seems like this will take a long time to resolve, if ever. I'm very disappointed!
I would rate lower if possible. I ordered shoes at a local store and was told they were in stock and would ship in 5-7 days. That was about three weeks ago, and I received an email last Friday stating that my order was canceled without any explanation. They mentioned a refund would be processed immediately. However, when I called, I was informed it was backordered with no expected delivery date. This was after the store staff assured me there were no issues at the time of my order. Now, three weeks later, I still haven't received my refund and can't get through despite multiple calls. I've also emailed them, but it seems like this might take a long time to resolve. I'm very disappointed!
I placed an order before Christmas and received a tracking email stating 3-5 day shipping. A month later, I discovered my order was 'Cancelled.' I received no notifications or emails regarding this, and the tracking still shows 'Processing.' It feels like the company is poorly managed. I recommend shopping elsewhere.
I ordered two pairs of shoes for my daughters for Christmas and was notified that they had been delivered. However, after checking my home and neighbors, I found nothing. The provided delivery photo was of concrete, with nothing recognizable. After several attempts to contact support, I was informed they would need to conduct an investigation that would take 9-12 business days, pushing us past Christmas. I requested a rush or to pick up the same items in-store, but was denied. The representative avoided my questions. Now I'm left waiting for their investigation concerning $250 worth of items.
I ordered shoes online (12-16-2025) as a Christmas gift for my daughter. The payment was deducted from my account, but three days later (12-19-2025), I received an email stating the shoes are out of stock and won't be available until February. This is unacceptable! If the shoes are out of stock, they shouldn't be available for purchase. I'm disappointed that my daughter won't get her Christmas present on time.
I attempted to make a purchase, but the transaction failed, yet I was still charged. Customer support made it nearly impossible to resolve the issue. When I tried again, the same thing happened, leaving me out $300 with no assistance. Now I have to file a dispute with my bank, which will take 45 days to refund my money.
I visited the store on December 4th to order shoes, and I was assured they would arrive in time for Christmas. Yet, I still haven't received them. The tracking shows that a label was created, but the shipping date keeps changing. Customer service claims they are looking into it. At this point, I just want a refund. This situation is unacceptable, and I will not shop here again.
I ordered a pair of $200 boots online but received a pair of $30 purple velvet sneakers instead! When I went to the store to fix the issue, the clerk promised to ship the correct item, but three weeks later, I still have not received anything and have had no updates.
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