I ordered a pair of sandals on 8/4, it is now 8/11. Chatted with an online rep (Judah G) for the details of the delay, and was told he sent a request to basically, wait. Since i said that does not help me, he kurtly ended the chat.I opened another online chat (Sean N) requesting my order to be canceled and a refund issued. He said it cannot be canceled. The order is "processing" (well, yeah for 7 days now...) and even though it has not shipped, no shipping label was created, no tracking number generated, he convicted that he could not cancel the order. He reiterated several times that i would need to wait to receive my item and basically return it on my dime. Perhaps HE could not cancel it, but i'm sure his suprerior could. The inability to act, performing unethical business practices, and illogical dishonest methods detriment to customers in every possible way calls for a complete system reform. The rep Sean N was more sincere than Judah G, but also kurtly ended the chat on me. Well, i guess that's all they CAN do? They could raise the issue to a superior that CAN cancel the order, call the direct store to halt and cancel it, or perhaps do a few clicks on their computer... but instead, they choose to drive consumers to animosity. Cultivating rancor (in both reps and consumers alike) will inevitably cause disaster.
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