My experience with the service was very disappointing. The vehicle provided was highly uncomfortable, with a persistent diesel smell inside, making it hard to breathe during the journey. We were promised accommodation at a specific hotel, but upon arrival, we were instead placed in a hotel much farther from the main area. Attempts to contact the person who made the original hotel arrangement were ignored, and even the trip coordinator failed to address the issue properly. Ultimately, we had no choice but to accept the alternative hotel. The journey was poorly organized. It took almost 17 hours to travel from one city to another, with four unnecessary stops that added to the delay and fatigue. The coordinator demonstrated a lack of planning and group management skills. Group members frequently returned late from sightseeing, causing further delays, and this poor coordination meant we could not visit all the locations planned in the itinerary. For example, although we were told to depart at 8:00 AM, we actually left around 10:00 AM, disrupting the entire day’s schedule. Due to the unsatisfactory condition of the vehicle, we did not feel safe or comfortable returning in it and had to arrange our own bus tickets for the return journey. Overall, the trip lacked professionalism, accountability, and basic comfort. Based on this experience, I would not recommend this service to anyone looking for a reliable and well-managed travel experience.
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