A frank review with a single star due to a complete lack of customer service and no response to a quoted referral. I've sent numerous messages to follow up, but despite reaching out through both contact and complaints emails, there's been no reply. I completed every step of the policy application, but the last part for GIT required confirmation that my truck is under 7.5t, which mine is. This led to a referral to the underwriters with a promise of contact within 48 hours, yet a week has passed. I had chosen this service for its ease, thinking it would accommodate my vehicle's specifications. The final disclaimer added to the quote and the lack of follow-up is frustrating, especially when they keep sending multiple emails to continue the quote process. It seems they respond to this quicker than they do to my inquiries. Also, there’s no reference provided for the referral, just my name.
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