Review Time
I am providing a candid review. I am giving one star solely due to the lack of customer service and no response to a referred quote. Despite reaching out multiple times through the contact and complaints emails, I have received no replies. I followed all the steps in the application process, but the final part for GIT requires confirmation that my truck is under 7.5t. Since mine is exactly 7.5t, it was referred to the underwriters with a message stating, 'Relax, nothing to do now; the company will contact you in 48 hours.' It has now been a week. I selected this service for its ease of use and the fact that it is A+ rated insurance, which covers motor trade with limits including 7.5t vehicles for vehicle recovery and transport. The frustration arises from the disclaimer at the end of the quote and the lack of follow-up, particularly when they send multiple emails urging me to continue the quote while I cannot do so because of the referral. I bet you will respond to this faster than 48 hours. P.S. I cannot even provide a reference since none was supplied for the referral; it only has my name.
A frank review with a single star due to a complete lack of customer service and no response to a quoted referral. I've sent numerous messages to follow up, but despite reaching out through both contact and complaints emails, there's been no reply. I completed every step of the policy application, but the last part for GIT required confirmation that my truck is under 7.5t, which mine is. This led to a referral to the underwriters with a promise of contact within 48 hours, yet a week has passed. I had chosen this service for its ease, thinking it would accommodate my vehicle's specifications. The final disclaimer added to the quote and the lack of follow-up is frustrating, especially when they keep sending multiple emails to continue the quote process. It seems they respond to this quicker than they do to my inquiries. Also, there’s no reference provided for the referral, just my name.
Acquiring the insurance was straightforward, but I received over 30 emails pressuring me to purchase while I was still deciding. The overwhelming amount of emails was excessive. If the offerings are competitively priced, customers will naturally choose your services.
This service is a scam. I reached out to customer support multiple times without any response. I requested a cancellation weeks before the next payment was due but was still charged. It's unacceptable for a partnership to endorse such unprofessional and fraudulent practices. I will seek guidance on obtaining my refund and pursuing legal action.
My experience was truly disappointing. I received no replies for a week and had no access to necessary documents. Once I threatened to request a refund, they finally started replying, but by then I was already frustrated. Instead of issuing a full refund, they charged me a £5 admin fee for their lack of communication. This is an absolute disgrace.
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