We purchased a sofa and two chairs in October 2023. We finally got them in December 2023. The chairs came damaged and we had to have them replaced right away. They are easily marked up due to really soft wood used in the frame work. For the sofa, after just over 2 years of periodic use, the fabric has recently started tearing near the seam. We purchased their Life Happens Plan which, according to their own paperwork, includes coverage for "Punctures, cuts, tears, or rips from a specific event"; however, they are refusing coverage and cited this "Based on our findings, we regret to inform you that this claim is not covered under the service contract. The condition reported involves seam separation, which is identified as a non-covered condition under the service contract." So, they're calling it seam separation to avoid covering the poor manufacturing quality of their product. This has been a HUGE disappointment in their furniture and it's quality for something that is rarely used.
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Founded on the idea that you shouldn't settle when it comes to home furnishings, Joybird allows customers to bring their personal style into their homes with a mix of retro and modern designs. Their digital, physical and virtual shopping experiences redefine the way
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