Review Time
We have purchased 3 Joybird couches and one chair in the past. We expected to love this couch but the fabric is marked "pet friendly" and it in fact is very misleading. Our dog scratched the couch one time and the cushion covers are permanently damaged. The Joybird team will not replace under warranty even though we have now purchased cushion covers to go over these. Our cushion also came with a faulty zipper after removing it once. They will be replacing those but due to the color match it can take up to 6 weeks. We will no longer be purchasing from Joybird anymore. We have spent over 10K+ over the last 3 years which it appears is an insignificant investment to their team. Bummer it had to end this way.
We have purchased 3 Joybird couches and one chair in the past. We expected to love this couch but the fabric is marked "pet friendly" and it in fact is very misleading. Our dog scratched the couch one time and the cushion covers are permanently damaged. The Joybird team will not replace under warranty even though we have now purchased cushion covers to go over these. Our cushion also came with a faulty zipper after removing it once. They will be replacing those but due to the color match it can take up to 6 weeks. We will no longer be purchasing from Joybird anymore. We have spent over 10K+ over the last 3 years which it appears is an insignificant investment to their team. Bummer it had to end this way.
I want to share my experience with Joybird so other consumers — and the interior designers who recommend them — can make informed decisions.After a 7.5-week wait, my Camden Modular Reclining 2-Piece Sofa arrived with two mismatched fabrics. Joybird shipped a sofa that was never properly inspected before leaving their warehouse, leaving me with half a functional piece of furniture in my home.When I contacted customer service, I was told a replacement would ship — but not for another 8 weeks. That brings the total timeline to approximately 4 months to receive a complete, correct sofa. No financial compensation was offered for the error, the inconvenience, or the extended wait.I sent a follow-up email requesting a meaningful accommodation and asking for confirmation that the replacement would be inspected before shipping. Joybird has not responded.This is not a minor shipping hiccup. This is a quality control failure compounded by a customer service process that offers no accountability and no urgency. At this price point, that is not acceptable.I would encourage anyone purchasing at this price point to carefully consider whether Joybird's quality control and post-sale support meet your standards before committing.
We purchased a sofa and two chairs in October 2023. We finally got them in December 2023. The chairs came damaged and we had to have them replaced right away. They are easily marked up due to really soft wood used in the frame work. For the sofa, after just over 2 years of periodic use, the fabric has recently started tearing near the seam. We purchased their Life Happens Plan which, according to their own paperwork, includes coverage for "Punctures, cuts, tears, or rips from a specific event"; however, they are refusing coverage and cited this "Based on our findings, we regret to inform you that this claim is not covered under the service contract. The condition reported involves seam separation, which is identified as a non-covered condition under the service contract." So, they're calling it seam separation to avoid covering the poor manufacturing quality of their product. This has been a HUGE disappointment in their furniture and it's quality for something that is rarely used.
We bought a Joybird sofabed in October 2024, and the experience has been extremely disappointing. The customer service was great before we purchased, responsive, helpful, and attentive, but once the sale was done, that completely disappeared.For a sofa at this price point, I expected far better quality and support. We had guests stay with us and used the sofa bed only three times before the mechanism broke. Three uses. That’s unacceptable for a product that’s literally designed to function as a bed.Despite how little time we’ve owned the sofa and how minimally it was used, Joybird has refused to help or take responsibility. No meaningful solution, no accountability.What’s especially frustrating is how differently Joybird seems to treat customers. Influencers appear to get amazing service and support, but everyday paying customers? Apparently not worth the same effort.If you’re considering Joybird, I strongly recommend steering clear and spending your money elsewhere. The quality does not match the price, and the post-purchase customer service is terrible.
Buyer Beware: Shady Practices, Zero AccountabilityOur experience with Joybird was deeply disappointing—because of how the company operates once they have your money.Joybird is optimized to get you to buy—and then leave you stranded. Even if the color is wrong. Even if the product can’t physically be delivered. Even if the mistake isn’t yours.We purchased two couches from a Joybird store. At no point during the sales process were we told that the orders were non-returnable. When the couches arrived, one of them did not match the fabric swatch we were shown in the store. The other one never even made it into our home—the delivery team could not get it up the stairs. When we reached out to Joybird, they refused to accept a return, refused a refund, and refused to take responsibility—on either couch. Instead, they pointed us to fine print on their website about their company policies. It would be one thing if:- The sales associate had clearly explained that all orders were final. - We were pointed to explicit fine print before purchasing.- The product delivered actually matched what we were shown. But none of that happened.There are many other furniture companies that treat customers far better and stand behind what they sell. I strongly recommend choosing one of them instead.
My first couch from Joybird from 2018 is amazing. But the Lewis Corner Sectional I had delivered in December 2025 was absolutely terrible. Damaged foam, wobbly frame, stain on one cushion upon delivery.But for me, the absolute biggest concern was the horrible smell of the cushions! Not a typical off-gassing or "new furniture smell." It was an intense chemical fruit smell that would permeate your clothes and blankets. I started getting migraines.Luckily, after a week of back and forth, the company agreed to pick up the defective couch and give me a full refund. Maybe it was a Christmas miracle, but they did cancel my Affirm loan, so I got back everything I had paid.For that, I give Jackie in the Warranty department 5 stars! She made it right.But I will never buy a Joybird again. And since they are owned by Lazy Boy, I do not think I will buy from them again either!
This company does not communicate. I deliberated and spent quite a bit on a chair that had to be custom made. The status of my order never changed, though I was charged the full amount. Week before it was to be delivered I called numerous times for my delivery date/time. No one knew anything and said it would take 5-7 days for info to be made available. Um, what? They would be after their outset delivery date and why don’t customer service people have access to shipping dates. Turns out they did. It was shipped a month ago and they just left it. Never told me or I’d have called right then. The escalation person who was not inclined to talk on the phone said it may or may not be lost so would I like to order a replacement (another 6 weeks and the exact same level on non communication) or just cross my fingers that after a month of being shipped it’ll just somehow show up. It’s a freaking recliner, not a tube of toothpaste. Customer service was undertrained, unempowered, repetitive and patronizing. I canceled the order and will never do business with them again. I’m you going to go find someone that copied their design and buy from them for way less.
Bought a chair. Pillows just stink. Been over a week. Cheap glue cheap manufacturing with no quality control clearly. They basically ignore the issue and say they will send you a charcoal bag. I guess this happens will all their chairs.Anyways, if you going to spend money on something this is not the place to do it. Since the pillows being manufactured by companies that joybird purchases from absolutely stink.
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Founded on the idea that you shouldn't settle when it comes to home furnishings, Joybird allows customers to bring their personal style into their homes with a mix of retro and modern designs. Their digital, physical and virtual shopping experiences redefine the way
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