We bought a Joybird sofabed in October 2024, and the experience has been extremely disappointing. The customer service was great before we purchased, responsive, helpful, and attentive, but once the sale was done, that completely disappeared.For a sofa at this price point, I expected far better quality and support. We had guests stay with us and used the sofa bed only three times before the mechanism broke. Three uses. That’s unacceptable for a product that’s literally designed to function as a bed.Despite how little time we’ve owned the sofa and how minimally it was used, Joybird has refused to help or take responsibility. No meaningful solution, no accountability.What’s especially frustrating is how differently Joybird seems to treat customers. Influencers appear to get amazing service and support, but everyday paying customers? Apparently not worth the same effort.If you’re considering Joybird, I strongly recommend steering clear and spending your money elsewhere. The quality does not match the price, and the post-purchase customer service is terrible.
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Founded on the idea that you shouldn't settle when it comes to home furnishings, Joybird allows customers to bring their personal style into their homes with a mix of retro and modern designs. Their digital, physical and virtual shopping experiences redefine the way
you buy furniture.
Joybird is proud to deliver high-quality products while keeping sustainability top of mind. For more information, please visit Joybird.com or a Joybird showroom near you.See more
